Welcome to Betterspaceboard. These Terms and Conditions ("Terms") govern your use of our travel agency services and website. By accessing our services, booking travel arrangements, or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding with any booking or service request.
In these Terms and Conditions, the following definitions apply:
By using our website, making a booking, or engaging our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our services.
We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the modified Terms.
All bookings are subject to availability and confirmation by the relevant suppliers. A booking is only confirmed once you receive written confirmation from us via email or other written communication. We act as an intermediary between you and the suppliers and are not responsible for the availability of services.
You are responsible for ensuring that all information provided during the booking process is accurate and complete, including but not limited to passenger names, dates of travel, passport details, and contact information. Any errors or omissions may result in additional charges or the inability to use the booked services.
We will make reasonable efforts to communicate any special requests (such as dietary requirements, wheelchair access, or specific room preferences) to suppliers. However, we cannot guarantee that such requests will be fulfilled, as they are subject to supplier availability and policies.
All prices quoted are in the currency specified at the time of booking and are subject to change until full payment is received. Prices include all applicable taxes and fees unless otherwise stated. We reserve the right to adjust prices due to currency fluctuations, changes in supplier costs, or errors in pricing.
A deposit may be required at the time of booking, with the balance due according to the payment schedule provided in your booking confirmation. Full payment must be received by the due date specified, or your booking may be cancelled without further notice.
We accept various payment methods, including credit cards, debit cards, bank transfers, and other methods as specified on our website. All payments are processed securely, and you are responsible for ensuring that payment details are accurate.
In addition to the cost of travel services, we may charge service fees for our professional assistance in arranging your travel. These fees are non-refundable and will be clearly disclosed before you confirm your booking.
If you need to cancel your booking, you must notify us immediately in writing via email at [email protected]. Cancellation charges will apply according to the policies of the relevant suppliers and may include:
We reserve the right to cancel any booking in exceptional circumstances, including but not limited to force majeure events, supplier insolvency, or failure to receive full payment. In such cases, we will endeavor to offer alternative arrangements or provide a full refund of amounts paid, excluding non-refundable service fees.
Refunds, where applicable, will be processed within 30 business days of the cancellation being confirmed. Refunds will be issued using the original payment method unless otherwise agreed.
If you wish to make changes to your booking after confirmation, you must contact us as soon as possible. We will make reasonable efforts to accommodate your requests, but changes are subject to availability and supplier policies. Amendment fees charged by suppliers, as well as our administrative fees, will apply.
We are not responsible for any costs incurred if you are unable to travel due to changes in personal circumstances or failure to comply with travel requirements.
You are solely responsible for ensuring that you have valid travel documents, including passports, visas, and any other documentation required for your journey. Passport validity requirements vary by destination, and many countries require passports to be valid for at least six months beyond the date of travel.
You are responsible for obtaining information about and complying with all health requirements for your destination, including vaccinations, medical certificates, and travel health insurance. We recommend consulting with your healthcare provider or a travel medicine specialist well in advance of your departure.
You must comply with all customs and immigration regulations of the countries you visit. We are not responsible for any consequences arising from your failure to comply with such regulations.
We strongly recommend that you purchase comprehensive travel insurance to cover unforeseen circumstances, including but not limited to trip cancellations, medical emergencies, lost luggage, and travel delays. Travel insurance is not automatically included in our packages unless specifically stated.
We can assist you in obtaining suitable travel insurance, but you are responsible for ensuring that the coverage meets your needs and understanding the terms and exclusions of the policy.
Betterspaceboard acts as an agent for suppliers of travel services. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
Our liability to you for any loss, damage, or expense arising from our services is limited to the total amount paid by you for the specific booking in question. We shall not be liable for any indirect, consequential, or punitive damages.
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, natural disasters, pandemics, strikes, or technical failures.
You agree to:
If you have any complaints about our services, please contact us immediately at [email protected] or call us at +44 20 7918 3452. We will make every effort to resolve your complaint promptly and fairly.
If a complaint arises during your travel, you must notify the relevant supplier and us as soon as possible to allow us the opportunity to address the issue. Failure to do so may affect your ability to claim compensation.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws. The personal information you provide will be used to process your bookings and may be shared with suppliers as necessary to fulfill your travel arrangements.
For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy available on our website.
All content on our website, including text, graphics, logos, images, and software, is the property of Betterspaceboard or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.